CASE STUDIES
Diary Study with Usability Test techniques, Interview and Participatory Design
(Sequential Explanatory Mixed Method)
This research uses a mixed-methods approach to understand how the platform can better support education-seeking users. Of the150 diary study participants, 35 were randomly selected for a 30 minute 1:1 follow up interview and a 20 minute participatory design session (n=35). The goals were to identify distinct user personas, understand the typical Jobs To Be Done (JTBD) by users, and explore new design concepts for both mobile and desktop versions of Instagram.
Work Samples (Unmoderated Usability Tests &
UXR Assimilation Sample)
These are example readouts for diverse stakeholder teams who are looking to update a shopping cart experience. Vivid Seats is a ticketing company for live events (Comedy, Sports, Theatre, Concerts, Etc.)
The last file linked is an example of the types of information that is typically needed to be learned in an inter-disciplinary experience. These engagements help future collaborations become more efficient overtime.
Formative Unmoderated Usability Test PDF
Competitive A/B Unmod Usability Test PDF
UXR Update (Inter-department Assimilation Session) PDF
AMAZON (AWS) SAGEMAKER
These are reports for varying artificial intelligent experiences. Each report has their own unique set of personas and research questions.
-
Usability Testing Nomenclature Success Rates Across Multiple Disciplines
-
Concept Testing for ML Conversation Standardization
-
SME Interviews
NDA Required for Access
Have you requested an NDA?
TIME WARNER-SPECTRUM
These are case studies that prepped a Design Sprint team with knowledge to
​
Enterprise Conversational AI - Log Analysis for Ethnographic Inquiry
Subject Matter Expert In-Depth-Interviews
Focus Group on B2C Conversations
Design Sprint Usability Test
Conversational AI Success MetricsD
Survey and SUS Score Analysis
​
NDA Required for Access
Have you requested an NDA?
Work Samples (5 Second Image Testing Report & Benchmarking Deck)
These reports are an example reporting method from a 6-month 3 phase study (several studies were conducted within each phase.) The 5-second image testing was part of the first design iteration phase; the second example was part of the benchmarking phase with SUS and predictive analytics. Both show the qualitative and quantitative mixed methodologies with recommendations.
DOING STUFF BETTER
Heuristic Review and Prototyping
An app critique which dives deep into cognitive HCI violations, pain points, and missed opportunities for select functions. The critique includes general research plans, new interface recommendations and strategic new design directions.
Google Material Design Heuristics and Prototyping
Enablon is a EHS Software company which wanted a design of 3 new views for their Dashboards, but also wanted them to meet W3C accessibility standards.
​